For clinicians

Embed QGenome in your day-to-day in minutes

 
 

QGenome is a practical digital tool which helps busy clinicians apply genomic referral, risk-assessment, and testing guidance within a clinical setting. It sits on your phone, tablet, or desktop and walks you through current guidance in minutes, producing a concise QGenome report that can be attached to a referral.

There are a handful of simple, quick and easy things you can start doing today to start embedding QGenome into how your team communicates with referrers.

 

If you’re here, you’re probably looking to implement QGenome in your service.
These are steps we recommend.
We’ve seen them work and improve referrals by X%.

Why would I use QGenome?

Fewer rejected or incomplete referrals — risk assessment happens before the letter is sent.

  • Faster, more consistent triage — every referral arrives in a standard structure.

  • A clearer conversation with referrers — when a referral is returned, the team can point to a specific tool rather than to a long PDF of criteria.

  • Better patient experience — patients reach the right service first time, whether that is tertiary genetics or a secondary care family history clinic.

 

How to access QGenome

QGenome is delivered through Clinibee, a clinical content platform. Once your service has a subscription in place, you can access the full QGenome library for free on any device with your work email address.

 

Update your email signature to include QGenome

Every member of the genetics service who corresponds with referrers should have a consistent QGenome banner in their email signature. This turns every single outbound email — including ones that have nothing to do with referrals — into a passive promotion channel. The banner only needs to be seen a handful of times before clinicians remember the name.

The supplied qgenome_email_banner.png is sized for email and should be hyperlinked to www.qgenome.co.uk.

Recommended signature (EXAMPLE)

Dr Jane Example

Consultant Clinical Geneticist  |  [Hospital Name]

[Phone]  |  [NHS.net email]

— — —

Before referring, use QGenome to check eligibility in minutes: www.qgenome.co.uk

[Insert qgenome_email_banner.png, hyperlinked to www.qgenome.co.uk]

 

Mention QGenome in replies to referral letters

Every reply the service sends to a referrer can be used as a teaching moment. If a referral is discharged, rejected, or returned for more information, the reply should:

(a) explain why in plain English, and

(b) point the referrer at QGenome so the next referral arrives in a better state.

Four standardised letter templates have been drafted and are included below.

  • When to use: Patient discharged because requested family-history information was never returned.

    QGenome message: 'If new information emerges, use QGenome to determine referral eligibility before resubmitting.'

    Example text:
    Thank you for referring your patient to the Genetics Service at [Hospital Name].

    We have requested the collection of further family history information from the patient but unfortunately this has not been returned. We are therefore unable to complete the risk assessment process at the present time.

    If there is other information that may impact this assessment in the future, please utilise our app QGenome to determine referral eligibility (www.qgenome.co.uk). If you would like to resubmit this referral, please ensure a completed Family History Questionnaire (FHQ) is included (this can be found on our website: [URL]) with a QGenome report, where appropriate. If a completed FHQ is not included with any resubmitted referral, the referral will likely be rejected again.

    Subsequently, we would be pleased to receive a new referral via e-mail to:

    [Email address for referrals]

    We will take no further action in this regard unless we hear from you again and are discharging the patient back to your care.

    Download template

  • When to use: Family history received, reviewed, and found not to meet criteria.

    QGenome message: 'If clinical information changes, use QGenome to reassess — no need to re-contact the service if the patient is no longer eligible.'

    Download template

  • When to use: Referral does not meet tertiary criteria; patient belongs in a local family history clinic.

    QGenome message: 'Use QGenome to confirm eligibility and then refer the patient to the local Family History Clinic instead.'

    Download template

  • When to use: Referral does not meet criteria or lacks enough information to triage (SL1 rejections).

    QGenome message: 'Re-submit with a completed FHQ and a QGenome report; without these, the referral is likely to be rejected again.'

    Download template

 

Other actions you can take

  • Mention QGenome when on the phone to referrers

  • Mention QGenome in the MDT

Here’s some information / resources you can share

  • Proactive resources that can be sent in an email - pdf?

  • Marketing material